Dear Clients!
You often experience delays in support responses, and sometimes requests are even ignored. This was due to the tools and processes we previously used. We are committed to providing a high level of service, so we have updated our tools and improved our processes.
New Features:
Bot
If you have contacted support in the past month, you may have noticed that a Bot is responding to you. This is one of our new features. Since most of your questions are already documented, we trained the bot to search for information and provide ready-made answers. This reduces response times and allows us to answer popular questions 24/7.
Support Channels
We have expanded our support channels. You can now reach out through one of the following channels:
- Website chat
- Direct messages in our VKontakte group
- Telegram Bot
SLA
SLA (Service Level Agreement) is our commitment to respond to your message within a set timeframe. Starting today, the response time is 24 hours. Within this period, we guarantee a response to your request, regardless of the day of the week, weekends, or holidays.